I like to monitor my credit so I use both Quizzle and CreditKarma. I decided to check it today and saw that I have a new negative account that went into collections from Comcast for $692. I no longer have an account with Comcast and when I closed my account in 2014 everything was all set.
So I called Comcast and they verified that both my old address and my current address accounts were squared away and at a 0 balance. The woman on the phone gave me the number to the collection agency with that suspicious account and told me to call back with that information from the collection agency.
I called them and spoke to a woman there who verified my information. She then asked me if I ever lived at this address in Detroit that I had never heard of. I told her no and gave her the last 4 cities I lived in in the past decade. She gave me the Comcast account number so I could call Comcast back.
It was during that conversation that I learned that someone had stolen my identity and opened up a Comcast account in Detroit in March. They never made a single payment so it was disconnected and the account was sent to collections.
I called Comcast back who is now investigating this and disputing it to the credit bureau. I was told they were using all of my information and I have to fax over proof that I have never lived at that address. Comcast has a bad rep for awful customer service. For me, this is a golden opportunity for Comcast to prove they do care about their customers, current or prior.
Two questions come to mind as I write this:
- Why wasn’t Comcast able to pull up that account if they were using my social security number to find any accounts tied to me when we used it earlier?
- Why did my credit never show that the fraudulent account was delinquent after the first 30 days?
I am so livid right now! Who do these people think they are taking my identity? I loathe people who think it is okay to steal from other people who have worked hard. I have been so focused on building a good life and future for myself. Maybe those losers should do the same thing instead of stealing from others.
I am grateful to Credit Karma for updating so regularly and I was able to catch that now. I think I am going to look into LifeLock.com since these scumbags have my identity information and who knows who they gave/sold it to.
Always monitor your credit my friends.