Almost twenty years in the work force has taught me a great deal about life and the working world. A class in Organizational Psychology also helped. My biggest takeaways have been about teamwork and leadership. Specifically, what management is versus leadership and the effect that both can have on a person. You might be asking yourself, what is the difference?
Let’s first answer the question and differentiate the two meanings. There have been numerous studies, quotes, speeches, videos, articles, and even memes on what leadership is versus management. I am going to break it down from my perspective and personal experience.
Manager: This is a person who solely focuses on the deadlines and processes of the business. These people are dialed into quotas and the bottom-line as their main focus. They are the ones you punish you when you make a mistake. Generally, this person lacks the emotional/relationship aspect side of their position. Empowerment is almost none because these managers are control freaks. Management is a “one size fits all” box where everyone who reports to them has to conform to them. If orders are being barked from an office chair, it’s coming from this person. These types are seen as unapproachable and are frightened of change, creativity, and/or innovation. They run on fear to keep control. Micro-management excessively.
Leader: This is a person whose sole focus is you. They only focus on your growth and development. They want to make sure that you have the tools that you need to be your best. This person believes that there is strength in difference and conforms to each team member and finds a way to speak each persons’ language. Empowerment and failing forward are highly encouraged from leaders. Instead of punishing a past mistake, they look forward to develop a behavior change. These people work with their people to find new, better, and innovative ways of doing things. These are people who are completely approachable because they have cultivated an environment of trust and respect. A leader will dive into work/issues with you and work with you. Will not micro-manage but will check in.
So, how does each one affect us? If you have been fortunate enough to work under someone who is a true leader, you are lucky. I have had that awesome experience and it was just amazing. I grew leaps and bounds and learned so much about myself and the leader that I am and the leader that have the potential to be. This was all because someone took the time to get to know me and how I tick. Being given the freedom to make mistakes and learn from them made a huge impact in who I am today. I was always so scared of punishment. This freedom was amazing and addicting. It’s hard to come back from that.
It’s that manager that is the problem. I am sure at some point we have all dealt with that manager described above. This person doesn’t care who you are or how you tick, they just want to make sure you are meeting quotas and bottom-line. You feel confused and lost but don’t feel comfortable asking them questions. You never really interact with them unless you are in trouble. Work becomes unbearable and uncomfortable. They don’t do anything to grow you, so you start to hit a wall pretty quickly.
Managers are the virus that kills creativity and morale. They are the reason that companies lose amazing talent. That is only if you let them though. I am going discuss with you a couple of amazing ideas that I got from The Question Behind The Question (QBQ) book I read a while ago and some valuable things I learned as a trainer to survive toxic leadership known as management.
First and foremost, this is very important, you have to remember the following to be successful:
You cannot change or motivate other people.
We often find ourselves completely frustrated because we want these managers to understand us and change their ways. We can give them the tools they need to motivate or change themselves, but ultimately they have to make the decision to change. They may not want to change. I can give you all the tools you need to learn how to make a peanut butter and jelly sandwich. However, if you do not want to make a peanut butter and jelly sandwich, then there is nothing I can do to make you.
So what do we do then? Easy. According to QBQ:
Focus on changing the things you can-like yourself.
That’s right, instead of driving yourself crazy with trying to change your boss or wishing for them to change, focus on you. You can change yourself. Think about the challenges you are facing with your boss. Ask yourself “What can I do so that I am not in this situation again?” or “How can I do this better?”
Do you see the difference there? Asking questions like “Why does she treat me like this?” focuses outwardly on the manager, or the person you cannot change. In QBQ, that is called an incorrect question. Focusing our energy on the thing we cannot change will only drive you bonkers and have you beating your head against the wall.
The What and How questions direct back to yourself, the person you can change. These would be the correct questions to ask yourself. When you ask How or What can I do, then the focus stays on you and you will always the power to make a change in yourself. Honestly, that is a lot tougher than it sounds. You will have retrain yourself on how you think and react. I promise you that the payoff is worth it.
The next one is my favorite and also from QBQ:
Be better than the referee.
Think about sports. There is always a referee to manage the game/fight and make sure that everyone is following the rules. Aren’t our managers the same thing? They are there to swiftly punish us when we are out of bounds or use our hands (soccer reference).
This means you have to be better than your manager. Be such an amazing employee that the manager just can’t touch you. How can they give you a red card (soccer) if you are doing everything you are supposed to like a rock star?
I can personally attest that these helpful tips really do work. I’ve had my own challenges and this change of thought process has been a huge help for me. I am still not perfect at it and consider myself a work in progress. I feel so much better about myself now though. I no longer am consumed by frustration because I cannot change the person who needs changing. Instead, I dial it back and ask myself the proper questions to focus on myself instead. It’s been working so far!
Remember, you always have the power to change yourself. The redirection of energy from that brick wall you’ve been beating your head against the wall to yourself is going start the change that will make your life better.
Check out this awesome Ted Talk about leadership: